General FAQs

If you have missed something off your order, or you wish to change something you have already ordered, just contact us here or via the Live Chat. Whilst we will do our best to help, it might not always be possible so please get in touch at the earliest opportunity.

If an item is missing, please get in touch within 14 days of goods arrival by responding to your order confirmation email or emailing [email protected] where we will deal with your enquiry as a matter of priority.

Please note – Due to the location of stock, items on your order may be delivered separately.

If your items have arrived in a sub-standard condition, please email [email protected] with the following detail;

  • Order Number
  • Photos of the damage or fault
  • Brief explanation of the issues

This will allow us to deal with the matter as swiftly as possible in order to reduce the inconvenience caused. 

Lead times vary and are quoted against each product on the item page. Most items are in stock although this changes quickly. If you require something urgently, it is best to call ahead and we will do our best to help.

Note – if you order a custom tank, we will email you with an expected dispatch date as this may be longer than the standard lead time of the product. If the lead time falls within the standard lead time, we will not email.

You will receive an ‘Order Complete’ email when your order has been dispatched. Once received, you can then expect it to be delivered the next working day.

Should shipping / tracking information be available, this will be forwarded to the provided email address.

More detailed tracking may be available provided on request.

Please note, delivery lead times will be extended when ordering from a non-standard UK postcode. See delivery terms here for further detail.

We ship our products Monday through to Friday as standard. If you require something urgently, we will do our best to help – just get in touch before you order.

If you find a mistake with your shipping address, please contact us as soon as possible. As we process orders quickly, it can be difficult to change once submitted.

Collection is available for most items, however not all products are available in one location. Please contact us to find out where you can collect before placing your order.

Somebody will need to check the goods before signing for them. This will help to avoid any re-delivery charges that may apply.

Please note – if goods are signed for, you are agreeing that the item packaging is intact. If damage is found after this point, collection or redelivery cost will be down to the customer.

It is possible for us to ship internationally in some cases. Please email [email protected] with details of what you wish to order, along with a delivery address.

Our checkout offers secure payment through a number of providers;

  • PayPal
  • Stripe – this includes most major credit and Debit Cards.
  • BACS payments are also happily accepted and this option can be chosen at the checkout. Once the order is placed, you will receive bank details in which to transfer the order total. Please note, the order will not be processed until funds have been received into our account.
  • Klarna ‘Pay In Three’ allows you to pay for your order in three, interest-free payments. Please view the Klarna FAQs here.

Full payment options can be seen at the checkout.

Due to how quickly we process our orders, it is difficult to modify once it has been processed. That being said, if you wish to find a mistake, please contact us at the earliest opportunity and we will do our best to assist.

Yes. Please send them to [email protected]. We will confirm receipt and reply with a pro-forma invoice. 

Please send an email to [email protected] with your order number, contact information, product(s) & reason for return. A member of the team will reply within 1 working day.

PLEASE NOTE THAT WE DO NOT ACCEPT RETURNS BACK TO OUR OFFICE ADDRESS

View our full Returns Policy here.

Once the products have arrived back to us and we can confirm they have been returned in the same condition as dispatched in, a refund will be issued minus up to 30% re-stocking charge plus VAT. If the product is faulty, a full refund will be given once the product has been inspected.

View our full Returns Policy here.

Product Specific FAQs

Select Category

Water Storage Tanks are used across many different industries, which can make purchasing the correct one a little daunting.The following guide may be useful to you – ‘What Water Storage Tank Do I Need?.

Still Unsure? We are always willing to help – just give us a call or contact us here.

‘Potable’ is a term used to describe a tank suitable for storing water for human consumption. To be classified as potable, the plastic it is manufactured from must conform to the WRAS (Water Regulations Advisory Scheme). For more information on this, please visit the WRAS Approvals website here where they have an information titled ‘What is a WRAS Approval?’.

All our potable tanks adhere to these regulations. It will specify if a tank is potable in the Product Specification section on each product page.

Yes, planned viewing is possible at a number of locations. Please call and allow us time to arrange this for you.

Yes. This is possible by using a ‘fusion’ and are available in a number of sizes to suit your application or project. View the range here or read our Fusion Socket Guide here for more information. Just add the required fusion onto your order and once complete, we will be in touch to arrange placement of the fusion/s.

From experience, our customers favor the Baffled Water Tanks for this application.

A Baffled Water Tank has pre-moulded internal walls called ‘baffles’ which helps to control the movement of the water in the tank during transportation of liquid. This also helps to improve the vehicle maneuverability.

The size of tank required is completely dependent on the size of your vehicle and the set-up you require. The most popular Baffled Water Tanks are as follows: 210 Litre upright, 250 Litre upright350 Litre upright and the 400 Litre upright water tank. We do have customers who prefer the larger tanks so this is also an option.

The Baffled Water Tanks are also suitable for use with water-fed poles.

To view our full range of Baffled Water Tanks, click here.

Each tank comes with a outlet as standard. The plastic behind the outlet can be removed (‘drilled’) to allow the liquid to run out of the tank and through a tap if you have one fitted. It can also be left ‘undrilled’ which means it remains closed and the liquid cannot come out through this outlet. You may wish the outlet to be left undrilled if you plan to use the tank purely to store water, as an example.

It is possible to choose ‘drilled’ but purchase a ‘plug’ for the correct size outlet which will seal the outlet when required but allow for flexibility in the use of the outlet. Another option is to choose to have the tank ‘undrilled’ and remove the plastic yourself at a later date.

Drilled vs Undrilled Water Storage Tank Outlet

A ‘fusion’ is a term used to describe additional outlets that can be added to a tank to suit a particular application or project. The Fusions are available in a number of sizes. View the range here or read our Fusion Socket Guide here for more information.

An example of 3 x 1 Inch Fusion Sockets fitted to a 155 Litre Flat Tank.

Each Water Storage Tank comes with either a ‘Vented’  or a ‘Plain’ lid as standard.

A vented lid allows air to circulate within the tank, helping to control the pressure within it. This is important if you plan to attach a pump to the tank as without this, the pressure may cause the tank may deform. Often, this type of damage is not repairable. 

A plain lid is purely for containing the water and stops air getting into the tank.

See below for an example of either type (Note – the lid may look slightly different depending on what tank you are looking at. Please refer to the individual product for details).

8 Inch Plain Lid
8 Inch Spring Vented Lid

 

In most instances, it is possible to swap a lid for an alternative but please contact us before ordering unless it is offered as an option on the product page.

Compatible with the Milk Mixer Range, the Digital Flow Meter measures the quantity of liquid that has been delivered. See the full description here.

Also referred to as Milk Taxis, Milk Trolleys or Milk Carts, the Milk Mixer range has been designed to eliminate labour intensive hand mixing and carrying of powdered milk. 

In varying configurations including static or mobile and sizes ranging from 110620 Litres, there is a milk mixer to suit all requirements.

220 Litre Mobile Milk Mixer with Road Tyres

View the full range of Milk Mixers here.

Still Have A Question?

There are a number of ways to get in touch. Click the ‘Chat with us’ icon at the bottom of the screen to talk to us through Live  Chat or complete the Contact Form below. Alternatively, visit our ‘Contact Us’ page here for more options.