The privacy policy will explain how we, the Online Tank Store Ltd. uses the personal data we collect from you when you use our website.

Who Are We

This is the privacy policy for Online Tank Store Ltd (Company Number 12163070).

Company: Online Tank Store Ltd.

Phone: 01308 479960

Email: [email protected]

Company No. 12163070

VAT No. 336 7247 86

EORI: GB336724786000
NI EORI: XI336724786000

Registered Address: Online Tank Store Ltd, Unit 9, Redlands Yard, Broadwindsor, Beaminster, Dorset, DT8 3PX (Please note, our products come from various areas of the UK – this is not the address to be used for returns).

Website address is:


Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

When orders are placed via our online website, information in required from the customer in order to process this on your behalf. We will collect the following information at each stage of the buying process.

Cart Page: Customer Shipping Address details

Checkout Page: Contact Name, Contact Number, Billing Address, Shipping Address, Email Address

Payment details are not held by us and are handled by our payment providers (Klarna, Paypal, Stripe). Please refer to the Privacy policy of the payment provider if required). If you pay via BACS,  no details are exchanged with us other than the deposit information into our bank account.

If an order is cancelled before payment, or the time limit is exceeded at the checkout, the details entered will deleted monthly.


If visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.


We share certain details with our review partner Feefo. If you purchase an item through our website, our review partner Feefo will use this data for processing the review request. Refer to the Feefo privacy policy for more details here >


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you submit an enquiry through our contact form, this data will be used solely for responding to your enquiry.

Live Chat

This website is using Tidio, a chat platform that connects users with the customer support of the Online Tank Store. We are collecting email addresses/names/phone numbers only with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.
The Online Tank Store is not making use of these messages or data other than to follow up on users’ registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).


This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


The website shares data with analytics partners, which includes Google Analytics. If you wish to know more about how this data is processed, use the link here >

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

To do so, please email [email protected] or get in touch via the contact details at the start of this policy.

Your data will only be shared with our manufacturer and suppliers for the following purposes.

For purposes of fulfilling your order.

In discussion with our suppliers or manufacturers before an order is placed and in response to questions from you as the customer.

In discussion with our suppliers or manufacturers after an order is placed and in response to questions from you as the customer.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: [email protected]
Alternatively, use the Contact Form on our Contact Us page

Last updated 20th October 2021