Shipping costs for standard postcodes within UK Mainland are calculated at checkout when a postcode is entered.
Delivery charges are based on current manufacturer and courier rates. In some cases, delivery costs may beĀ subject to confirmation after an order has been placedĀ due to supplier delivery zones or freight changes. If an additional delivery charge applies, the customer will be notifiedĀ before the order is dispatchedĀ and given the option to proceed or cancel the order for a full refund.
Some areas may incur additional charges, including:
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Scottish Highlands and Islands
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Isle of Wight, Channel Islands, Isle of Man, Anglesey, Western Isles, Shetland Islands, Orkney Islands, Isles of Scilly
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Northern Ireland
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Republic of Ireland
Additional charges may apply for postcodes in these areas:
AB, BT, CA, CT, DD, DG, EH, FK, G, GY, IM, IV, JE, KA, KW, KY, LD, LL, ML, PA, PH, PO 30ā41, SA, SY, TD, TN, TR, ZE
If your postcode is listed above, pleaseĀ contact us before orderingĀ for a shipping quote.
Some products are only available for delivery withinĀ England & Wales; this will be stated on the product page. If you are outside this area, please contact us for a quotation.
Delivery Lead Times
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Refer to individual product pages for expected delivery times.
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Custom orders may take longer; please enquire before ordering.
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Items on the same order may be delivered separately due to stock locations.
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If delivery is delayed, we will notify you via email.
Delivery Method
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All deliveries areĀ kerbsideĀ unless stated otherwise.
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For larger items,Ā customer offloading may be required.
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Someone must be available to receive and inspect the goods.
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Goods may be left in a safe place at the customerās risk; Online Tank Store cannot accept responsibility once goods are left.
Note:Ā By signing for the goods, you confirm that theĀ outer packaging is intact and free from visible damage. Any visible damage must be noted on the delivery paperwork or the delivery refused.
Scheduled delivery times may be accommodated; please add instructions in theĀ Customer NotesĀ section at checkout.
Missing or Faulty Items
If items are missing or arrive damaged:
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Contact us withinĀ 48 hours of deliveryĀ atĀ [email protected]
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Provide:
We may require images for the manufacturer to provide replacements.
Delivery Charges & Returns
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Ensure the product is the correct size and suitable for your intended use.
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Standard tanks (no customisation) are returnable but subject to aĀ restocking chargeĀ and must be returned in A1 condition. Returns may be expensive due to size and weight; please check before ordering.
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Failed delivery attempts:Ā AfterĀ one unsuccessful delivery attempt, items will be returned to the depot, andĀ redelivery charges may apply.
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Special or custom tanks areĀ non-returnable. If the wrong product is ordered or the item is no longer required, it cannot be returned, and no refund will be issued.